Frequently asked questions
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Client Support
What should I do if my door isn’t closing or locking properly?
This could be caused by a variety of issues, such as a misaligned track, a damaged spring, or problems with the locking mechanism. Contact us immediately for an inspection. Our technicians are trained to identify the issue and provide a quick, effective solution to restore your door’s functionality.
Do you offer 24/7 emergency services for businesses?
Yes, we understand how critical door functionality is to your operations. That’s why we offer 24/7 emergency repair services. Whether it’s a broken dock door or a malfunctioning automatic entrance, our team is available around the clock to minimize downtime.
How soon can I expect a technician to arrive during an emergency?
Our technicians typically arrive within 2 to 4 hours of receiving an emergency call, depending on your location and traffic conditions. We prioritize urgent situations to ensure your safety and minimize downtime.
Additionally, we can retrofit your existing door with automation systems, energy-efficient features, or advanced security technologies, offering a cost-effective way to modernize your space without requiring a full replacement.
Can you repair my door, or will I need to replace it?
We prioritize repairs when possible, as it’s often the most cost-effective solution. However, if the door is severely damaged or outdated, we’ll advise you on replacement options. Our goal is to recommend the best long-term solution for your needs.
What’s the benefit of scheduling regular maintenance instead of waiting for repairs?
Preventive maintenance helps identify and fix small issues before they become major problems, reducing downtime and repair costs. Regular servicing also extends the lifespan of your doors and ensures they operate smoothly, which is especially important for high-traffic or industrial settings.
Products & Services
Can you recommend the best door solution for high-traffic areas?
Certainly. For areas with heavy traffic, we typically recommend high-speed or automatic doors. These doors are designed to handle frequent use while maintaining smooth operation. High-speed doors also reduce energy loss, making them ideal for warehouses, while automatic doors enhance convenience for retail or office spaces.
How do I know if I need a custom door installation?
Custom installations are ideal if your space has unique dimensions, specialized requirements, or if you’re looking for a specific design. For example, clients often request custom ADA-compliant doors for accessibility or doors with advanced automation features for enhanced efficiency.
Do you offer energy-efficient door options?
Yes, we provide energy-efficient doors designed to reduce energy costs by maintaining indoor temperatures and minimizing air leaks. High-speed and insulated doors are popular choices for this purpose, especially in industrial or commercial settings.
Can I upgrade an existing door to include automation or other modern features?
Absolutely. We can retrofit your existing door with automation systems, energy-efficient features, or even advanced security technologies. This is a cost-effective way to modernize your space without needing a full replacement.
Expertise & Coverage
How do I ensure my new door meets local building codes and safety regulations?
We handle all compliance requirements for you. Our team ensures that every installation meets Florida’s local building codes and safety standards, including ADA compliance where necessary. We’ll also guide you through any certifications your industry might require.
What industries do you specialize in working with?
We work with a wide range of industries, including healthcare, retail, food services, automotive, and education. Each industry has unique requirements, and we customize our solutions to meet the specific needs of your business.
How do I know if my door can withstand Florida’s weather conditions?
Our doors are built with Florida’s climate in mind. We use materials and designs that are resistant to heat, humidity, and storms. For added protection, we can install weather-rated or hurricane-impact doors to ensure maximum durability.
How experienced are your technicians?
Our technicians are highly trained professionals with years of experience in installation, repair, and maintenance. They undergo regular training to stay updated with the latest technologies and industry best practices, ensuring top-quality service every time.
What makes Doors Plus Docks different from other companies?
Our combination of expertise, rapid response, and personalized service sets us apart. We offer tailored solutions, 24/7 emergency support, and a strong focus on customer satisfaction. With over a decade of experience and a robust supplier network, we ensure reliability and efficiency in every project.